A Foolish Consistency

  Consistency is fundamental to tech comm, right? Don’t call it a dongle in one sentence and a dingle in another. But last week I found...

The Tech Writer vs. the English Major

As a writer, I know that there are times to break grammatical rules in order to communicate better. Sometimes, for example, that means choosing...

Fresh eyes and bruised egos

Have you ever sweated over a problem only to have someone new solve it in five seconds? I have. It’s times like that when I wonder if I’m...

What is Task-Based Help?

Lots of people are talking about task-based help, but if you're new to tech writing, you may not know what that means.......

form

Documenting a Form or Flow: Implications vs. Labels

Have you ever seen help for a form or wizard that tells you the obvious stuff but leaves out the important stuff...?...

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