Clichés

I know, there’s nothing original about saying that writers shouldn’t use clichés. This post is therefore a cliché in itself. Still, I...

Comics for Communication

I recently spoke about technical communication to a group of students at the University of Melbourne. One of the students asked about books or other...

A Foolish Consistency

  Consistency is fundamental to tech comm, right? Don’t call it a dongle in one sentence and a dingle in another. But last week I found...

The Tech Writer vs. the English Major

As a writer, I know that there are times to break grammatical rules in order to communicate better. Sometimes, for example, that means choosing...

Fresh eyes and bruised egos

Have you ever sweated over a problem only to have someone new solve it in five seconds? I have. It’s times like that when I wonder if I’m...