09. Dec, 2010 
5 Comments
Have you ever sweated over a problem only to have someone new solve it in five seconds? I have. It’s times like that when I wonder if I’m really as smart as my mom says I am. I mean, this person strolls over, munching on a bagel or playing Angry Birds, glances at my screen, [...]
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23. Nov, 2010 3 Comments
Here are links to blogs and other resources for Tech Comm on the Net….
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22. Nov, 2010 2 Comments
Lots of people are talking about task-based help, but if you’re new to tech writing, you may not know what that means….
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01. Sep, 2010 0 Comments
Have you ever seen help for a form or wizard that tells you the obvious stuff but leaves out the important stuff…?
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30. May, 2010 0 Comments
…usability tests, my group found that people just don’t click the Related Topics button. Which made us sad, because we’d put good content in there. Maybe I should say we had HIDDEN good content in there….
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27. May, 2010 1 Comment
Here’s something that I’ve learned through hard experience.
Never say or imply that some feature, app, update, or anything else, is coming soon….
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25. May, 2010 2 Comments
Do you “sign into” the web site, or “sign in to” the web site? It’s used both ways all over the place, but in my opinion, only one way makes sense….
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