Save the Semicolon

Preserving the writer’s ownership As an editor of technical documentation, I often aim for consistency in language and tone, ruthlessly cutting out any sign of the writer’s personality. I want each help topic, for example, to feel as though it was created by the same person. Whatever tone we choose for the help is the [...]

  Have you ever discussed a change to a document and been given the advice to “just do a find and replace”? As with most jobs, people who don’t write think that writing is easier than it really is. “Just do a find and replace” is one of the most common, and short-sighted, comments I [...]