Here’s just under 4 minutes showing how we implemented help for an iPhone app, using something we called “sliding help.”
Before rolling the video, though, here are two issues I wrestled with, but didn’t mention in the video:
Reduce Scrolling or Add White Space?
When writing for a regular web page or help file, I’ve developed a sense about when to add a line break. But for the iPhone, I think that scrolling may be even more annoying than it is on the web.
So I gave up some white space and allowed occasional long paragraphs. It’s uglier, but may be easier to use.
Level of Detail
How deep do I dive? This is a constant question when developing help, but the iPhone felt a little different. I think that, again, it’s a matter of trying to avoid scrolling as much as possible.
So I occasionally had a “QUICK” answer that fit on the screen, and then a “MORE DETAIL” answer that you have to scroll to see.
I’m brand new to this stuff, so please let me know your thoughts. Are there things I did right? Wrong? Horrendously wrong?